Terms of Use
Terms of Use for the Fertility Men Web Store
By using this website and web store (hereinafter: "Website"), the user confirms that they are familiar with these Terms of Use and fully accept them. If the user does not accept these terms, they are advised not to use this Website. The website owner reserves the right to change the content, functionalities, access conditions, and usage of the Website without prior notice, including but not limited to partial or complete discontinuation of services, temporary unavailability, or technical changes.
The user agrees to use the Website solely in accordance with the applicable laws of the Republic of Croatia and the European Union, as well as the rules and ethics of internet communication, without infringing on the rights of other users or third parties.
Prohibited actions include:
- Unauthorized copying, downloading, modifying, or distributing content published on the Website;
- Inserting malicious code, viruses, or other forms of malware;
- Enabling or attempting unauthorized access to administrative parts of the site or functionalities not intended for end-users.
- The owner of the Web Store is not responsible for any damage resulting from the use, inability to use, or improper use of the Web Store, including damage caused by technical errors, interruptions in operation, security breaches, or unavailability.
Intellectual Property
All content published on the Website, including texts, images, graphics, logos, videos, program code, and other materials, are protected by copyright and other intellectual property rights and are the exclusive property of the rights holders or used based on a valid license.
Any reproduction, distribution, modification, public display, or use of the Web Store content for commercial purposes without explicit prior written permission from the rights holders is prohibited.
User Registration
By registering on the Fertility Men online store, the user agrees to the terms of use of the Connect Marketplace platform, of which Fertility Men is a part. The user account created during registration allows access not only to the Fertility Men store but also to other stores within the Connect Marketplace system, which may offer various products and services.
The user is responsible for the accuracy and completeness of the data entered during registration, as well as for maintaining the confidentiality of their access data. Any unauthorized use of the user account or suspicion of a security breach must be reported immediately to the platform administrator.
By registering, the user acknowledges that the system is shared among multiple stores and that data within it may be used to facilitate purchasing, customer support, and improve the user experience across all connected stores.
Contract Termination
If you have changed your mind, you can return the ordered goods without explanation, and you can cancel the order before it is sent to the delivery address. Notice of return and/or cancellation of ordered items should be directed to our customer support by phone: +385 92 5000 700 or via email: info@fertility-men.com.
If you have ordered and received the goods at your address but would like something else, an exchange cannot be made in the traditional '1 for 1' way. Instead, in accordance with Article 74, paragraph 2 of the Consumer Protection Act (Official Gazette, No. 41/14), a unilateral contract termination with a possible return of the item is required.
Instructions for Unilateral Contract Termination
You can unilaterally terminate the contract within 14 days without stating a reason. To exercise the right to unilaterally terminate this contract, you must inform us of your decision to terminate the contract before the deadline expires, through an unequivocal statement sent by mail to the address: "POLAR CARE d.o.o.; Naftoplinska 37, 10310 Ivanić Grad, or by email to info@fertility-men.com, stating your name and surname, address, phone number, fax number, or email address. You may also use the attached example form " Unilateral Contract Termination Form ".
- Calculating the Deadline for Unilateral Contract Termination
The deadline for unilateral contract termination is 14 days from the day you or a third party designated by you, who is not the carrier, took possession of the goods that are the subject of the contract. - Refund of Paid Amount
If you unilaterally terminate this contract, we will refund the money we received from you, including delivery costs, without delay and no later than 14 days from the day we received your decision to unilaterally terminate the contract.
The refund will be made in the same way you made the payment. If you agree to a different refund method, you will not incur any costs related to the refund. We may withhold the refund until we receive the goods back or until you provide proof that you have sent the goods back to us.
- Return of Goods
Return or hand over the goods to us at the address: "POLAR CARE d.o.o.; Naftoplinska ulica 37, 10310 Ivanić Grad, without undue delay, and in any case no later than 14 days from the day you informed us of your decision to unilaterally terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the aforementioned deadline. - Return Shipping Costs
The direct costs of returning the goods are borne by the buyer. - Consumer's Responsibility for Diminished Value of Goods
You are responsible for any diminished value of the goods resulting from handling the goods, except for that necessary to determine the nature, characteristics, and functionality of the goods.
You can fill out and send a copy of the unilateral contract termination form available on our website electronically. We will send you a confirmation of receipt of the notice of unilateral contract termination without delay by email.
Online Consumer Dispute Resolution
In accordance with the European Union regulation, the Fertility Men web store participates in the resolution of consumer disputes for products and services purchased online, which customers can submit online. Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes (Online Dispute Resolution platform) has been in effect since January 9, 2016. According to Article 14, paragraph 1 of this Regulation, traders established in the European Union who participate in online sales contracts are required to provide an electronic link to the ODR Platform on their websites. The Online Dispute Resolution Platform (ODR Platform) became operational on February 15, 2016. Below is the electronic link:
